Terms & conditions
Terms of delivery
JK Silander Art 3187875-6 sells products to individuals and companies in Finland. We reserve the right to change delivery terms and prices. Product prices include VAT.
Online store contact information
Email: jenna.silander@gmail.com
Phone: 050 5944 777
Postal address: Kanjoninreuna 6, 33720 Tampere
Ordering
The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying the items in the shopping cart by using the checkout function of the online store. By placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.
Payment
Visma Pay (Visma Payments Oy, company ID number 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as the payment intermediary for the online store. Payment is made via Visma Pay’s online service, and Visma Pay or Visma Payments Oy is shown as the payee on the account statement and invoice. Visma Pay forwards the payments to the online retailer. Payment is safe, because all information about the payment transaction is transmitted using an encrypted connection so that no outside party can see the information of the payment transaction.
The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.
Read more: https://www.visma.fi/vismapay/
Discounts
Stored discount codes can be used for statistics and other similar purposes. By using any discount codes you agree to this.
Payment methods
Via the Visma Pay service, you can pay with online banking credentials, a wallet and payment cards (credit/debit). The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankki, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard – cards.
MobilePay: You can pay with your MobilePay wallet if you have enabled payment in online stores in the application’s settings. Payments made with the MobilePay wallet are charged from the payment card attached to the wallet. If charging the payment from the payment card fails, paying with the MobilePay wallet is not possible in the online store.
Visma Pay payment service contact information
Visma Payments Oy (Y-ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8 a.m. to 4 p.m.)
Postal address: Brahenkatu 4, 53100 Lappeenranta
Delivery
Orders are mailed on weekdays. The delivery time for products is usually 1-2 weeks inside Finland, international shipping are 1-3 weeks. If the delivered products are customized orders, the delivery time is usually 1-3 weeks. Delivery costs are determined by the chosen delivery method, possible additional services, weight and size of the order in the international shippings, domestic shipping cost in part of the price.
If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.
Returns
The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.
The customer pays the cost of the return.
Return & undelivered package
If you want to return the product, please contact: jenna.silander@gmail.com