Terms & conditions

Terms of delivery

JK Silander Art sells products to individuals and companies. We reserve the right to change delivery terms and prices. Product prices include VAT 9%.

Online store contact information

Email: jenna.silander@gmail.com

Phone: +316 38014132

Postal address: Bavel, The Netherlands

BTW: NL005422791B19

Business ID: 99981637

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying the items in the shopping cart by using the checkout function of the online store. By placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.

Payment

Mollie BV (Mollie), registered with the Dutch Chamber of Commerce under registration number 30204462, is a payment service provider, licensed by the Dutch Central Bank (DNB). Stichting Mollie Payments is a foundation established by Mollie to safeguard the third party funds processed by Mollie as referred to in the Payment Services Directive I and II.

The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.

Read more: mollie.com

info@mollie.com

Discounts

Stored discount codes can be used for statistics and other similar purposes. By using any discount codes you agree to this.

Payment methods

Via Mollie service, you can pay with online banking credentials, payment cards (credit/debit) and Klarna.

Delivery

Orders are mailed on weekdays. The delivery time for products is usually 1-2 weeks inside Europe, outside Europe shipping are 1-3 weeks. If the delivered products are customized orders, the delivery time is usually 1-3 weeks. Delivery costs inside Europe are part of the price. Deliveries outside Europe are determined by the chosen delivery method, possible additional services, weight and size.

If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.

Returns

The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.

The customer pays the cost of the return.

Return & undelivered package

If you want to return the product, please contact: jenna.silander@gmail.com